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Frequently Asked Questions





What are Precious Metals?

Precious metals are global tradable investments made up of Gold, Silver, Platinum and Palladium. They have been around for thousands of years.





Why do people have precious metals in their portfolio?

Investors have precious metals in their portfolio for a number of reasons. Industry experts recommend a small portion of an investors portfolio should be diversified into precious metals / so called safe haven assets.

Investors purchase / trade precious metals such as gold and silver for the following reasons:

  1. diversification of portfolio
  2. risk of financial collapse
  3. risk of recession
  4. risk of depression
  5. hedge against inflation
  6. money of last resort
  7. speculation and capital appreciation




Why EBLN DMCC? Can I not access these markets myself?

The answer is yes and no.

Investors can access gold and silver markets through the following personal avenues, but will come with costs such as storage, delivery, as well as having no free analysis and support when you decide to execute your trading.

Additionally, unallocated precious markets are primarily institutional, investors can only gain access to these markets through organizations such as EBLN DMCC with direct market access [through suppliers].





What are the risks?

Trading on over-the-counter markets requires experience, knowledge and skill. Buying and selling spot commodities involes risk. EBLN DMCC is not regulated by the Financial Conduct Authority (FCA) and means that you will not have access to any Statutory compensation schemes. EBLN DMCC is a counterparty, it deals with other counterparties, there is counter party risk. There is risk of severe volatility, government intervention and other third party actions when can effect this market. There is risk of loss of liquidity. 

The buying and selling of physical OTC commodities, such as Gold, Silver, Platinum, Palladium or Rhodium are not a regulated product. This means that you are not eligible to any recourse under the Financial Services Compensation Scheme (FSCS). The spot precious metal market is not regulated by a financial regulator because it is a spot precious metal. It is not a future. The metal is transacted and settled on the spot and not a future date. Past performance of physical commodities provide no indication of future performance. You should consider before you make any decision to purchase and trade within the physical OTC markets your individual position financially. The currency exchange rate fluctuations may also have an adverse effect on the value of transactions you may enter into with EBLN DMCC that may be traded in foreign currencies. If you trade unallocated metals the metal is not allocated in your name and you have no individual rights to the metal.

Lending precious metals for the purposes of uncovered short selling is not a regulated activity. Short selling of precious metals is not subject to the short selling regulation [Council of 14.01.12 on short selling and certain aspects of credit default swaps 236/2012]. If you have a short contract and the price of the precious metals goes up this will affect your capital and you may lose it entirely. If you are trading and investing with unallocated spot precious metals and have a unconvered “naked” short position this metal may be recalled by the owner at anytime; you have no rights to this metal.

Using the spot deferral facility, which enables you to defer an amount of the transaction cost until you sell the position, can adversely affect your break even prices and you are at risk of losing some or all of your initial capital in adverse market conditions.





Is the spot precious metal market regulated by a UK financial regulator?

The buying and selling of spot physical commodities is not regulated in the United Kingdom.





Why the DMCC?

EBLN DMCC is licensed and regulated by the DMCC. You can find us here by clicking this link.

EBLN DMCC is regulated and licensed by DMCC for precious metal and stone trading. Why? It is one of the only organizations in the world to provide licenses for spot precious metals.

The DMCC was created by the government of Dubai.

The Dubai Multi Commodities Centre [DMCC] regulated banks, brokers and trading houses such as EBLN DMCC.





What is an LEIRN number? Why do we have one?

A Legal Entity Identity (LEI) number is a unique 20-character alphanumeric string (i.e. 529900T8BM49AURSDO55) used to distinctly represent a Legal Entity (company, organization, firm, government body, trust, fund, etc) on a worldwide basis. Once issued the LEI number can be used to represent the entity in financial transactions or organization identity assurance use cases. LEIs are required by all parties participating in regulated transactions and provide a publicly available verifiable source of ‘who is who’ (organization identity) and ‘who owns whom’ (organization group structures).The LEI number is based on the ISO 17442 standard and assigned only to a single Legal Entity on a global basis. The system is maintained and operated by the Global LEI Foundation (GLEIF).

1.6 million organisations, trusts and funds now have Legal Entity Identifiers (LEI). The LEI is firmly established as the global code to identify ‘who is who’, and ‘who
owns whom’.

LEIs are required for many financial regulations such as MifID II, MiFIR, Dodd-Frank Act, EMIR and more. Organizations attempting to trade under these regulations without an LEI Number will be unable to transact, or risk being fined. There are over 100 regulations requiring LEIs, with additional regulations mandating inclusion going live every month.

Because LEIs contain valuable, accurate and transparent identity data attributes, the LEI enables high levels of trust in an organization’s legitimacy and identity. Increasing numbers of data providers and credit check organizations utilize LEIs in Know-Your-Customer (KYC) onboarding and client refresh processes.





How does the spot metal markets work and how are they structured?

The diagram to the right illustrates how trades are settled and cleared between the clearing members. EBLN DMCC provides access to its clients through relationships it has with trading houses connected to the labelled numbers representing institutions.

If you would like to know and read more please click on the link below:

http://www.lbma.org.uk/clearing





How often can I buy and sell? How liquid is the market?

It is one of the most liquid markets in the world and can be bought and sold as often as you wish.





What is unallocated precious metal trading?

Clients can trade unallocated precious metals allowing them to access the full liquidity of the precious metal markets with no storage fees or additional costs.

Make the most of your precious metal trading position
Unallocated Trading Account

Most traded and settled bullion in London is on an unallocated account basis. This is an account where the customer does not own specific bars, but has a general entitlement to an amount of metal. This is similar to the way that a bank account operates: in that a customer may not necessarily receive the same notes they originally deposited. Similarly, a customer with an unallocated account who physically withdraws their metal will not necessarily receive the same gold bars back they deposited. It is the most convenient, cheapest and most commonly used method of holding metal.

The units of these accounts are one fine ounce of gold and one ounce of silver, based upon a 995 LGD gold bar and a 999 fine LGD silver bar respectively. Transactions may be settled by credits or debits to the account, with the balance representing the indebtedness between the two parties. Credit balances on the account do not entitle the creditor to specific bars of gold or silver. Instead the balance is backed by the bullion stock of the dealer with whom the account is held. The client is an unsecured creditor.

If a client wants to have actual metal, specific bars or equivalent bullion product are ‘allocated’, the fine gold content of which is then debited from the unallocated account. The market convention is that bullion may be allocated on the day it is called for, with physical metal generally available for collection on the next business day.

Spot Deferral

EBLN DMCC clients are provided the opportunity to purchase physical precious metal commodities on a spot deferred unallocated settlement basis.

Spot deferred trading facility

EBLN DMCC clients are provided with the opportunity to purchase physical precious metals using our spot deferred settlement facility. The facility provides clients the ability to trade larger amounts of unallocated metal with only a proportion of the transaction paid for; the balance deferred until they sell the position.

Clients do not have rights to the metal, this is why 98% of all precious metal trading is done this way, as it is liquid and cost effective. Clients do not have rights to the metal, as it is not allocated to them. If they wish for allocated metal, this is a service EBLN DMCC also provide.





What is allocated metal and trading?
Precious metals stored on an allocated basis

These accounts are opened when a customer requires title or ownership of specific bars. The client has full title to the metal in the account, with the dealer holding it on the client’s behalf. Clients’ holdings are identified in a weight list of bars, showing the unique bar number, gross weight, the assay or fineness of each bar and its fine weight. Credits or debits to the holding are linked to the physical movements of bars, to or from the client’s physical holding.

OTC precious metals

EBLN DMCC enables clients to trade all OTC precious metals on offer and have them stored on their behalf on an allocated basis within the UK. Fully insured. No VAT*. No service fees. On request they can then also be physically delivered also.
*subject to change





What is Physical Delivery? What is the process?
Take physical delivery of your precious metal purchase

EBLN DMCC enables clients to take physical delivery of their precious metals.

In their physical tangible form, EBLN DMCC Clients can take delivery in investment bars, investments coins or collectable coins. Upon complete settlement of these transactions, EBLN DMCC clients can have the ability to take receipt of their physical precious metals the next working day.

With access to high volumes of precious metals and high volumes of liquidity within major metal markets, EBLN DMCC can deliver for clients physical metals to their place of residences and customs bonded warehouses around the world.

The process
  1. Become an EBLN DMCC client and open a metal trading account (you must also send two proofs of ID for anti-money laundering checks).
  2. Once your account is open you will be sent a welcome letter and your own individual client code.
  3. Discuss with your broker how much metal you would like to purchase.
  4. EBLN DMCC will go away to our market suppliers to get the best quote.
  5. Once we have received a quote we will let you know.
  6. If you accept we will send you an invoice.
  7. Once you have settled the invoice we will send you your physical order.
  8. Generally, delivery and insurance costs will be included in the quote unless otherwise indicated.
  9. You should receive your metal within 10 days (this can be affected by bank holidays and seasonal festive periods).
  10. We deliver globally; if you are UK based the delivery should be quicker.




Where do my funds go?

Your funds are converted into dollars and sent onto our market service providers by EBLN DMCC which you can then use to trade spot precious metals. Your funds ultimately end up with end counterparty not EBLN DMCC. EBLN DMCC acts as a counterparty within the process to provide clients trading services. EBLN DMCC does not hold client funds. There is counterparty risk. 





How secure are my funds and what happens if we went out of business?

EBLN DMCC does not hold client funds as we are a counterparty in the process, we represent the client - the funds ultimately are held with the end of chain global counterparty as we provide client access to all three markets [Asia, Europe and Post Europe trading]. All funds are sent onto our counterparty.

If EBLN DMCC went out of business instructions would be provided in this event detailing the situation and any options. 





What if an EBLN DMCC counterparty went out of business?

If any counterparty of EBLN DMCC went out of business this could effect EBLN DMCC providing its services to its clients as these services are provided to EBLN DMCC by those counterparties. In this event communication would be provide, details and instructions provided as they become available. As with most markets, there is counterparty risk. If a counterparty of EBLN DMCC went out of business there is a risk to capital.





How easy is it to deposit into my account?

Very easy. If you have a signed off AML status trading account you will request through your representative funding instructions. These will be delivered by email. Once you have settled, these will be reflected on your trading account and you will be notified by EBLN DMCC of the receipt of funds.

**This doesn't mean your funds are yet with the final counter party, this process starts from then. EBLN DMCC does not hold client funds and these funds are sent to our suppliers who then also send on. This operates both ways for Deposit and Withdrawals.





How long does it take for my funds to reach by trading account?

Your funds do reach your trading account straight away though you will receive confirmation from EBLN DMCC. This will depend on how long it takes EBLN DMCCs counterparties and suppliers to manage and transmit the funds and can vary in length of time. EBLN DMCC will be in contact with you though, through notifications and updates and your staff representative. EBLN DMCC will provide you updates and time frame.





How easy is it to withdraw my funds?

It is very easy. If you have capital on account then you can request through your representative an account withdrawal. This then starts the process. The time frame can vary,  and can be dependent on AML checks, compliance procedures by us but also any counter party through the chain. If customer AML checks / statuses are not up to date you cannot fund, withdraw or trade on your account.





How long does with take to withdraw my funds?

Withdrawal of funds are not immediate as with any institution, process or market but especially within the spot precious metal markets. This will depend on our counterparties and suppliers and can take a varying degree of time. EBLN DMCC will confirm and communicate directly with you though and provide process updates and timeframe.





Who are our market service providers?

As with most business within the spot precious metal markets, EBLN DMCC is under non disclosure agreement and cannot provide counterparty information





What can lead to delays in funding and withdrawing?

Several things can lead to delays in you funding or withdrawing from your account:

compliance and AML checks

bank holidays

size of transaction [may be split into tranches]

bank checks

bank compliance checks and enhance due diligence checks

counter party procedures and risk

market liquidity

third party interventions





How do I know when to buy and sell?

You will receive a world class one-on-one personal broker service providing you information and analysis so you can make the best decision when to buy and sell.





What do I get for free?

You receive for free a trading account along with daily insights and exclusive research.





What are the charges for your service?

Our charges can vary depending on spot market, product and tools used. Please Call our switchboard on 01962 600 230 to discuss.





What are the tax implications of trading precious metals?

We are not a tax advisor, we cannot and will not provide tax advice. The below should not be mistaken as tax advice.

There is no VAT (unless delivering Silver, Platinum and Palladium). You will only be charged capital gains tax on investment gains above thresholds. This can of course vary country to country.





Who regulates the London metal markets?

The London Bullion Market Association (LBMA) regulates and oversees the London spot metal market.





What is an uncovered unallocated metal short contract?

This is when you borrow metal and sell it with the prospect of buying it back at a cheaper price but you have no rights to the metal.





How have EBLN DMCC adapted due to COVID-19?

EBLN DMCC has made significant changes in the face of COVID-19 to protect staff and also enable a high level quality of business in its operations. Staff currently work from home and have out of office contact details. They are available and will contact you as per normal. Staff currently working out of the office means minimal disruption to any office operations and protects staff from the virus as they conduct operations from their personal home and protect themselves from the virus.





Is my personal information safe?

Yes. EBLN DMCC will never sell you data and can only be used by EBLN DMCC. EBLN DMCC uses cutting edge systems and software, protected by multi factor authentications to keep safe your data. Please see how privacy policy below:

At EBLN DMCC, we take privacy and security seriously. This United Kingdom Privacy Notice outlines how we collect your data to operate our business and provide services to you, while keeping your information safe.

EBLN DMCC(the “Company,” “EBLN DMCC” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This United Kingdom Privacy Notice (“Notice”) explains how we handle and process personal information to operate, improve, and grow what we provide you. By accessing or using our services, systems, websites, and apps (the “Services”), you signify that you have read this Notice and understood that we may collect, store, use, and disclose personal information as described in this Notice. EBLN DMCC is the primary data controller for processing United Kingdom personal information.

Click on the links below to jump to specific sections:

  1. TYPES OF PERSONAL INFORMATION PROCESSED
  2. PURPOSE OF DATA PROCESSING AND LEGAL BASES
  3. DISCLOSURES OF PERSONAL INFORMATION
  4. COOKIES AND TRACKING TECHNOLOGIES
  5. CONTROL OVER YOUR INFORMATION
  6. TRANSFER OF PERSONAL INFORMATION
  7. RETENTION OF PERSONAL INFORMATION
  8. CHANGES TO THE EBLN DMCC POLICY
  9. HOW TO CONTACT US
  1. TYPES OF PERSONAL INFORMATION PROCESSED Personal information You Provide:

We process the following types of personal information when you connect with our Services, like when you sign up for an account, place an order, enroll in a promotion or program, or otherwise engage or communicate with us:

  • Identity Data includes your full name, username, date of birth, gender, and other data on government-issued identification documents.
  • Contact Data includes your email address, mailing address, and telephone numbers.
  • Financial and Identity Data includes your bank account and payment card details, tax or national insurance identifier, and information about your income, account balances, and financial transaction history.
  • Profile Data includes your username and password, your knowledge assessment results, and your interests, preferences, feedback, and survey responses.
  • Usage Information includes information about how you access and use our Services, such as your actions on the Services, including your interactions with others on the Services, photos or media you upload to the Services, and other content you provide (“Usage Information”). We’ll only access your device camera roll and camera with your permission. If you need to update your permissions, you can do so in your device’s settings. Please remember that EBLN DMCC may, but has no obligation to, monitor, record, and store Usage Information in order to protect your safety or the safety of other users, to assist with regulatory or law enforcement efforts, to protect and defend our rights and property, or for other reasons relating to our provision of the Services. By using the Services, you consent to the recording, storage, and disclosure of such information you send or receive for these purposes.
  • Contact List Information. With your permission, we may access your contact list on your mobile device or in your email accounts so that you can identify your contacts on the Services and direct the invitation of your contacts. We’ll store and use this information to suggest referrals or connections and for other reasons related to our provision of the Services. We make these recommendations based on your contact list information as well as, with their consent, your contacts’ information if they’re also a EBLN DMCC customer. We’ll only access your contact list information with your explicit permission. If you provide us with personal information from your third-party contacts, it’s your responsibility to ensure that the communication of such data to, and further processing by, EBLN DMCC is lawful. For example, when you provide us with information about your contacts, we may use it to let you know which of your contacts have also signed up for our Services or, at your exclusive direction, send messages to your contacts regarding our Services. We will not send messages to your contacts that are not explicitly directed by you.
  • Additional Information includes information that you submit via focus groups, contests/sweepstakes, job applications, customer support, or other similar means. We may also collect any communications between you and EBLN DMCC and any other information you provide to EBLN DMCC. Personal information Collected Automatically: As is true of many digital platforms, we process certain personal information automatically when you visit our online services, including:
  • Location Data. To help us protect against fraud, provide our services to you, and improve our services, we collect location data, including current and historical information concerning a user’s geographic location, GPS location, transaction location, and IP addresses that they use in conjunction with our Services. We collect and use your location data, for example, to protect against debit card fraud by detecting and declining transactions that may occur far away from your device’s location. We collect information about your location through GPS, Wi-Fi, wireless network triangulation, or other methods in order to obtain your location. We may also approximate your location by your IP Address. We also use the Google Maps API to gather information about your location. Google uses various technologies to determine your location, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points, and cell towers (see Google Maps privacy policy to learn more).
  • Usage and Device Data Collected Automatically Through Tracking Technologies. To provide a personalised and enhanced user experience, we, and our third-party partners, automatically collect certain types of usage information when you visit or use our Services, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, location identifying technologies, file information, and similar technology (collectively, “Tracking Technologies”). For example, we collect information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID (that allows us to uniquely identify your browser, mobile device, or your account), and other similar information. We use Tracking Technologies to help ensure that you have a high-quality experience on our Services. We also use Tracking Technologies to aid in the targeted advertising of our services on other platforms. From your device manufacturer, we also may collect the names of other third-party applications that you have downloaded on your device. For more information, please consult the section on Cookies and Tracking Technologies below. Personal information from Other Sources and Third Parties: We also obtain personal information from other sources, which we often combine with personal information we collect either automatically or directly from you.
  • Third-party data includes data that we collect from business partners, marketing, and vendor partners.
  • Publicly available data includes contact information, employment-related information, and other information from publicly available sources. We may combine this information with the information we collect from you directly. We use this information to contact you, to send you advertising or promotional materials, or to personalise our Services and to better understand the demographics of our users
  1. PURPOSE OF DATA PROCESSING AND LEGAL BASES

We use and otherwise process personal information for the following purposes: Purpose Basis for Processing To provide you with the information, products and services that you request from us; to allow you to participate in interactive features of our Services, when you choose to do so; and to manage our relationship with you, including providing you with the information, products and services that you request from us, and notifying you about changes to our terms or this Notice.

(a) Performance of a contract with you

(b) Necessity to comply with a legal obligation

(c) Necessity for our legitimate interests (for instance, to keep our records updated) To make suggestions and recommendations to you about things that are similar to those that you have inquired about or may otherwise be of interest to you. Necessity for our legitimate interests (to grow our business)

To improve our Services and to ensure that content is presented in the most relevant and effective manner for you and for your device; to administer our Services, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to keep our Services, business and users safe and secure; to comply with applicable laws and regulations; and to protect or exercise our legal rights or defend against legal claims.

(a) Necessity for our legitimate interests (for running and protecting our business; for provision of administration and IT services; for network security and to prevent cybercrime and fraud; in the context of a business reorganisation or group restructuring exercise; to study how people use our Services, to develop the Services, to keep our Services updated and relevant, to grow our business and to inform our communications strategy)

(b) Necessity to comply with a legal obligation For some processing purposes, we may ask your consent (for example, to provide you with marketing information), in which case you will be informed of the purpose in the context of the request for consent. Your consent may subsequently be withdrawn at any time by contacting us as provided in the How to Contact Us section below. Withdrawing consent does not affect the lawfulness of processing based on consent before it is withdrawn. Where we need to collect personal information under the law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such circumstances, we may cancel the product or service you have with us.

  1. DISCLOSURES OF PERSONAL INFORMATION

We’re committed to maintaining your trust, and we want you to understand when and with whom we may share the personal information. We may share your personal information in the instances described below. For further information on your choices regarding your personal information, see the “Control Over Your Personal information” section below. We do not sell or rent your personal information to third parties for their use in marketing their products and services.

  • Authorised third-party vendors and service providers. We share personal information with certain authorised and vetted contractors, subcontractors, third-party vendors, and service providers who help us run and protect our business. This includes sending emails, conducting business analytics, marketing, and data processing. For example, we may share personal information with service providers that identify and serve targeted advertisements or provide mailing services, tax and accounting services, contest fulfilment, web hosting, or analytics services.
    • EBLN DMCC affiliates. We share personal information with other companies and brands under common ownership or that own EBLN DMCC. These companies will use your personal information in the same way that we do under this United Kingdom Privacy Notice.
  • Business transfers. We may share personal information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, reorganisation, financing, change or control or acquisition of all or a portion of our business by another company or third party, asset sale, initial public offering, or in the unlikely event of bankruptcy or similar proceeding.
  • Legal purposes. We disclose personal information to respond to subpoenas, court orders, legal process, law-enforcement requests, legal claims, or government inquiries and to protect and defend the rights, interests, safety, and security of EBLN DMCC, our affiliates, users, or the public.
  • With your consent. We share personal information for any other purposes disclosed to you with your consent. We may also share information with others in an aggregated or otherwise anonymised form that doesn’t reasonably identify you directly as an individual. Some of the entities to which we disclose personal information (including some of our affiliates and third-party vendors) may be located outside of the European Economic Area [EEA], including in countries such as the United States that do not provide the same level of data protection as your home country. We take appropriate steps to ensure that such personnel and third-party vendors are bound to duties of confidentiality, and the Company implements measures such as standard data protection contractual clauses to ensure that any transferred personal information remains protected and secure. A copy of these clauses can be obtained by contacting us.
  1. COOKIES AND TRACKING TECHNOLOGIES

When you use our Services, cookies and similar Tracking Technologies such as pixel tags may be stored on your browser or device by us and the third parties that may collect information on our Services. Our Services also occasionally use “local shared objects” (also known as “Flash cookies”). We use cookies and the technologies described in this section to help ensure that you have a high-quality experience on our Services. We also use cookies to show you advertising that is relevant to you. We use cookies and Tracking Technologies for the following purposes: a. Essential Cookies – These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. These cookies can also help with the safety and security of our Services. b. Preference Cookies – These cookies store information such as your preferred country and language selection, login data, and website preferences. Without these cookies, our Services may not be able to remember certain choices you’ve previously made or personalise your browsing experience by providing you with relevant information. These cookies can also be used to recognise your device so that you do not have to provide the same information more than once. c. Performance Cookies – These cookies collect information about how you use our Services, such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, response times, and error messages. d. Content / Advertising Cookies – These cookies gather information about your use of our Services so we may improve your experience and provide you with more relevant content and advertising. They’re also used to gather feedback through surveys. They remember that you’ve used our Services and help us understand usage of our Services. Some of these cookies are from third parties that collect information (including internet browsing information) about users of our Services across different websites and over time in order to provide advertising (on our Services and elsewhere) based on users’ online activities (so-called “interest-based advertising”) on our Services and elsewhere online. Such companies include Google, Facebook, Twitter, and Snapchat. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Notice. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. To learn more, please click here or here. To learn about how Google processes your personal data and what choices you may have, visit their site here. To control and/or delete cookies, please visit the cookie settings in your browser. Some browsers have options that allow the user to control whether the browser will accept cookies, reject cookies, or notify the user each time a cookie is sent. You may elect to reject cookies by adjusting your settings but doing so will limit the range of features available to you on our Services and other websites. Be sure to read any information provided by your browser developer to understand the limitations of these settings, as they may differ from browser to browser and may not apply to all technologies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email, used our Services, or performed certain functions with it. You may be able to manage Flash cookies by visiting the Adobe website here.

  1. CONTROL OVER YOUR INFORMATION

Access to your Device Data. You may control the mobile app’s access to your device information in your device’s settings. For instance, you can withdraw permission for the app to access your contact list. How to control your communications preferences. You can stop receiving promotional emails from us by clicking on the provided “unsubscribe” link. All unsubscribe requests are processed within 10 business days. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Services, and technical and security notices). Modifying or deleting your information. You may be entitled, in accordance with applicable law, to object to or request restriction of processing of your personal information, and to request access to, rectification, erasure and portability of your personal information. If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our Services, you can contact us directly at clientservices@eblndmcc.com. We may not be able to modify or delete your information in all circumstances. If you become aware of changes or inaccuracies in your personal information, you should inform us of such changes so that the personal information may be updated or corrected. You may lodge a complaint with a supervisory authority if you believe our processing of your personal information is unlawful.

  1. TRANSFER OF PERSONAL INFORMATION

Your information collected through our Services may be stored and processed in the United Kingdom, United States, or any other country in which EBLN DMCC or its parent, subsidiaries, affiliates, or service providers maintain facilities or conduct business activities. If you’re located in other regions with laws governing data collection and use that may differ from U.K. or U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data-protection laws as your jurisdiction.

  1. RETENTION OF PERSONAL INFORMATION Personal information will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws. Our criteria in determining whether to retain or delete data will depend on many factors, such as our legal, contractual, and regulatory obligations, whether the data is helpful in our provision of the Services, the sensitivity of the data, and other factors.
  2. CHANGES TO THIS POLICY This Policy will evolve with time, and when we update it, we’ll revise the “Effective Date” above and post the new Policy. To stay informed of our privacy practices, we recommend you review the Policy each time you visit our Services to stay informed of our privacy practices.
  3. HOW TO CONTACT US You can raise any issues regarding the processing of your personal information by contacting clientservices@eblndmcc.com




How are my currency converted into dollars? Who does this?

Your local currency is converted into dollars by a foreign exchange desk through a bank or broker. EBLN DMCC are not a foreign exchange broker. EBLN DMCC does not do this conversion for you.

Are these providers of foreign exchange also part of trading and liquidity?

No, just foreign exchange services





Have more questions?

Call your staff representative today

© EBLN DMCC 2020. All rights reserved.

Privacy | Risk | Terms

Registered Office: 798, DMCC Business Centre, Level No 1, Jewellery and Gemplex 3, Dubai, United Arab Emirates. EBLN DMCC is a member of the Global Legal Identity Identifier Foundation, a global database of financial firms. EBLN DMCC’s LEIRN is: 8945008XMZ80RQAVSI28. Registered as a Dubai Free-zone company under UAE Law. EBLN DMCC is licensed to trade precious metals and stones, licensed and regulated by the Dubai Multi Commodities Centre and member of the Dubai Gold Exchange and is also a member of the Dubai Chamber of Commerce. License Number: DMCC – 268227. Registration Number: DMCC78715. VAT registration Number: TRN 100052752100003.